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Intranet Communications Specialist, Remote

Created 07/15/2020
Reference 80582
Category Human Resources
Country United States
City Remote
Salary Competitive
Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Internal Communications team is looking for an experienced Intranet Communications Specialist to join us. In this role, you will be responsible for evaluating metrics and developing content for Red Hat's corporate intranet. You will develop an analytics process to track key performance metrics, meet reporting requests, and make recommendations on content and site design to improve how associates connect with the intranet. You'll also serve as a content specialist, partnering with internal clients on web page designs that deliver a consistent look and feel across the platform as well as a great associate experience. You'll provide counsel as well as develop intranet content for key internal programs. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities

  • Serve as a primary expert on Red Hat's corporate intranet used by over 15,000 associates
  • Identify and track metrics to evaluate the effectiveness of intranet content and make iterative changes focusing on outcomes
  • Compile and analyze website usage statistics, develop reports, and recommend changes in client sites and overall intranet design
  • Create vibrant web pages and content incorporating video, photos, graphics, and Red Hat's brand standards
  • Work together with clients from across the company to create new intranet content and optimize existing spaces and pages
  • Develop integrated communication plans to promote intranet content across other key large group channels
  • Partner with internal communications team, analytics, IT, and others to implement new strategies that further improve the overall associate experience with Red Hat's intranet
  • Work closely with enterprise document librarian to lead content oversight groups; regularly review site processes and improvements
  • Provide support on other digital communication channels, including email marketing platforms and Red Hat's digital sign network
  • Oversee user questions, comments, and suggestions

Required skills

  • Experience with enterprise-level content management systems
  • Solid expertise in HTML; scripting skills in JavaScript, template languages, Python, etc. are a plus.
  • Excellent writing and editing skills
  • Ability to work collaboratively across organizations to build consensus
  • Motivated with the ability to work with little direct supervision; positive attitude toward challenges and growth
  • 5+ years of related experience
  • Experience with graphic design is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Employer Red Hat

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